Last updated: 2026
This Privacy Policy explains how Cosmo Casino New Zealand may collect, use, store, and share personal information from players who visit or use this website. Cosmo Casino operates under an offshore licence from the Kahnawake Gaming Commission and is not controlled by the New Zealand Department of Internal Affairs. Online gambling in New Zealand is regulated under the Gambling Act 2003, and players should understand that offshore casino services may follow different privacy and dispute procedures.
Information We Collect
Cosmo Casino may collect personal information when you create an account, contact support, use the cashier, claim a bonus, or complete identity checks. This may include your name, date of birth, address, email, phone number, login details, payment information, device data, IP address, account activity, transaction history, and copies of documents used for verification.
We may also collect information about your use of the website, including pages visited, games opened, session length, browser type, device type, location signals, and cookie identifiers.
How We Use Your Data
Your information may be used to open and manage your account, process deposits and withdrawals, verify your identity, prevent fraud, check bonus use, respond to support requests, improve website performance, and meet legal or regulatory duties.
Cosmo Casino may also use account and activity data to monitor gambling patterns, apply account restrictions, process self-exclusion requests, and support safer gambling controls where available.
Sharing Data With Third Parties
Personal information may be shared with payment providers, identity verification services, fraud prevention partners, software suppliers, hosting providers, customer support platforms, professional advisers, regulators, and law enforcement where required.
Data may be transferred outside New Zealand because Cosmo Casino is offshore licensed. By using the website, you understand that your information may be processed in countries with privacy rules that differ from New Zealand law.
Your Rights
You may request access to the personal information held about you. You may also ask for correction of inaccurate details, account closure, withdrawal of consent where applicable, or information about how your data is handled.
Some requests may be limited by legal, security, fraud prevention, or responsible gambling obligations. Cosmo Casino may need to keep certain records after account closure, especially where payments, identity checks, disputes, or regulatory duties are involved.
Cookies
Cosmo Casino may use cookies and similar technologies to keep you logged in, remember preferences, protect account security, analyse traffic, improve website performance, and support marketing measurement. You can control cookies through your browser settings, but blocking some cookies may affect login, cashier access, or game loading.
Privacy Contact
For privacy questions, data access requests, correction requests, or concerns about how your information is handled, contact Cosmo Casino support through the website or by email at [email protected].
For gambling harm support in New Zealand, contact Problem Gambling Foundation NZ at www.pgf.nz or call the national Gambling Helpline on 0800 654 655.
